Online Ordering
All sales are inclusive of 20% VAT. Please see our 'Returns Policy' below for more information on returns.
All
orders are sent via Royal Mail and dispatched within 3 working days of
order being placed. In the event of an item not received, a claim will
be made through Royal Mail's relevant policy.
• You must successfully return the product within 21 days of receiving it.
• The product must be in the same condition that you received it.
• If the product has any seals or boxes; these must not be broken or removed.
• The product must not be opened, tried or tested.
If possible; package the item(s) in the original packaging it arrived in (If the original packaging is not available, please use suitable & protective packaging). Post the item back to us at Beauty Therapy Brighton, 544b Falmer Road, Brighton, BN2 6ND If the item is expensive, we recommend using a recorded service. Your return will be processed within 2-4 days of receiving the package. A refund, replacement or credit will then be issued.
• We reserve right to refuse an exchange or refund if the item(s) are not returned to us in a saleable condition, damaged or opened.
• We may except returns outside the given returns period for a store credit. However, we reserve the right to refuse this.
• We are unable to accept returns on any nail polishes, hand or body products and make-up.
• Items returned are your sole responsibility until they are in our possession. In no instance will we be held liable for the loss of your return.
Faulty Goods & Order Issues
If there is an issue, damage, missing item or fault with any item that has been purchased from us, some of the above terms may not apply; please contact us on 01273 958181 or info@beautytherapybrighton.com as soon as the issue, damage or fault has come to your attention. If we believe that the item has been intentionally damaged we reserve the right to refuse the return, and will send the item back to you. When possible, a replacement will be issued via an express delivery service or a full refund will be issued once the return of the faulty item has been received.
If an item has been damaged in transit, please take a clear photograph (if possible) of the damage to the packaging and product. Providing us with a photograph will greatly increase resolution speed. All reports of issue or fault must be reported to us within a reasonable time. Under no circumstance must you dispose of any damaged product before first contacting us. In situations where you are unable to recover the disposed item, we will be unable to arrange a refund or replacement.
Salon Appointments
We advise you book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends).
Appointments can be made over the phone (01273 958181), email at (info@beautytherapybrighton.com), or via our online booking system. Please remember that by booking through email, appointments times given to you may have already been taken by the time you reply, so booking over the phone or online is much more advisable.
If we cannot fit you in at a suitable time, we can add you to our waiting list and make every effort to book you in in the event of another person cancelling or postponing.
Upon your visit to Beauty Therapy Brighton, you will be asked to fill in a consultation form including details of medical history and sign the indemnity statement declaring the answers are true and correct. This is for your own well-being and is essential for any treatments to be carried out. Refusal to fill out and sign a consultation card will result in refusal of treatment.
Certain medical conditions may require further advice and written consent from your GP before some treatments can go ahead. This is for your own well-being and, while we understand it can be frustrating, please understand that we are looking out for your health and your best interests. Your therapist will offer an alternative treatment where possible until written consent has been gained. As a professional salon we will not go ahead with any treatment we feel unsuitable until a letter of consent has been gained and will not accept a signed declaration from yourself as a substitute.
You can check which medical conditions may limit or restrict one of our treatments by checking our Treatment Advice page.
Letters of GP consent must be on headed paper, include your full name and consented treatment, and must be signed by your GP personally. Photocopies cannot be accepted, and we will need to retain the letter with your records at the salon. If preferred, we can issue you with a referral letter to take to your GP for their consideration and signature. Referral letters may not be subject to a charge from your GP.
Anyone under the age of 16 must be accompanied by a parent or guardian. The parent or guardian must fill out and sign the consultation form on behalf of the minor and be present at all times during the treatment.
Certain treatments may not be suitable for certain age groups and carry their own age limit. If we feel this applies to you, we will offer an alternative treatment where possible.
Gift cards are valid for twelve months from date of purchase and can be used against any treatments or products. Gift cards cannot be refunded, but any treatments can be swapped - with notice - to other treatments or products if required. Just let us know what you would prefer, and we can settle the difference at your appointment if needed.
We require 24 hours' notice for cancellations or moved appointment times. Up to 100% of treatment cost may be charged for appointments missed entirely and 50% for appointments cancelled without 24 hours' notice. Treatment packages require full payment at time of booking and require 48 hours' notice to cancel or move. Unless 48 hours' notice is given, payment will not be refunded.
If appointments are repeatedly missed or cancelled/rescheduled at late notice, we may ask for full payment upfront at the time of booking to secure any future appointments.
Online bookings require a refundable deposit.
Please respect other clients in the salon and be quiet and calm when inside. We provide a relaxing environment in our salon and clients do come here for peace and quiet and to unwind.
We politely ask that all clients switch their mobile phones and tablets to silent whilst in the salon.
Children/Babies - our insurance does not cover us to have children/babies in the salon. Please ensure that you have suitable childcare.
While it is rare for one of our therapists to call in sick, please remember that our therapists sometimes get ill too! In the event of us having to call and reschedule your appointment, every effort will be made to reschedule it in as soon as possible.
All treatments included in our Treatment Packages must be taken in one single appointment, and not split over several days. Full payment of such packages will be required at time of booking, and all packages require 48 hours' notice to cancel or move, otherwise the full payment will not be refunded.
We respect your data and take the security of all information given to us very seriously. Please read our Privacy Policy for details on what information we collect and how we process it.
Certain treatments will require a patch test to be carried out at least 48 hours prior to the appointment. This is for your own well-being and is essential, even if you have had that particular treatment at another salon. We will not carry out any treatments requiring a patch test if the patch test has not been done and will not accept a signed declaration from yourself as a substitute. Certain treatments may be able to go ahead without that particular part of the treatment. You can check if a particular treatment requires a patch test using our Treatment Advice page.
We try our best to remind all clients of their patch test towards the 48 hours' time frame, but please remember that we are very busy and cannot always keep an eye on timings. All clients will be informed at the time of booking if they need to come for a prior patch test and are therefore responsible for remembering to come in for one. If we notice you have not had the necessary patch test needed for your treatment to take place, despite us making you aware, and have been unable to contact you, your appointment may be released to another client to avoid a wasted appointment. We will do everything we can to contact you before doing this, so please be sure to answer any voicemails or emails we may have left for you as soon as possible.
Treatment Courses: at the time of booking, full payment of the course will be taken, which is non-refundable. Treatment courses must be used within the specified time frame (we will tell you the time frame when inquiring as they do differ). Any treatments outstanding from their specified time frame, or incomplete courses, will not be refunded.
Courses/blocks of sessions are only refundable for medical reasons with a valid doctor note. Any refund agreed is calculated by deducting the full price of all treatments already performed, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
Please email for membership terms & conditions.
Please note that we do not offer refunds on our services. If you are unhappy in any way, please let us know as soon as possible - preferably before paying for your service and leaving the salon - and we will work with you to rectify the situation. We operate a re-do policy at Beauty Therapy Brighton, which means we may offer to re-do your service for you within a set time scale free of charge if we feel it appropriate. As we have high costs to cover, including product, wages, time and utilities, this is our policy instead of offering a refund. You may be invited back into the salon so we can assess the problem and work with you. Please note that photos may not be accepted due to the difficulty of verifying when they were taken. In the event of us accepting a photo, the original photo information must be present, i.e. the date and time stamp.
Gift Cards / Vouchers / Promotional Vouchers
Bookings are subject to availability
At the time of booking, please quote your gift card number
On arrival at Beauty Therapy Brighton, please present your gift card as treatments cannot commence without a valid gift card number.
In the event of the client arriving late for the boooking, the therapist will attempt to provide as many of the treatments as possible in the remaining allocated time.
No shows gift cards will be deemed serviced and cancelled.
Gift Cards are not cash transferable
There are no refunds on vouchers
Gift Cards are valid for 12 months from the date of purchase. Should you wish to extend this period, please contact us with your request prior to the date of expiry
When you use your gift card, the amount of your purchase will be deducted from the balance on the card. Change will not be given
All refunds of goods or services purchased with your gift card will be made in accordance with our current refund policy. This does not affect your statutory rights
Some treatments are not available to under 18s, please enquire if you are under 18 or are purchasing for an under 18
Cash refunds are not available for products purchased with a gift card
Normal booking rules apply, please see salon appointments T&C's
In addition to gift card / voucher terms and conditions:
No discounted or value-added gift cards / vouchers may be used to purchase another gift card.
Promotional Christmas Upgrade gift card are valid 01/01/2022 until 31/03/2022
Subject to availability - Beauty Therapy Brighton reserves the right to withdraw the promotions at any time
Promotional Gift cards are ONLY redeemable against services only, not retail
Complimentary Treatments
One offer per customer, valid until 31/01/2022
Must be booked with any of our facials.
Bookings are subject to availability
For under 18's please email appointments@beautytherapybrighton.com
Normal booking and appointment rules apply, please see salon appointments T&C's
No monetary value.
Subject to availability - Beauty Therapy Brighton reserves the right to withdraw the promotions at any time.